Bet Ace Privacy Policy – How Your Data Is Kept Safe

Bet Ace collects only the information that is strictly necessary — nothing more. The following types of data are collected to keep the platform running properly, ensure account security, and meet legal requirements.

Data may be collected directly from you (via the registration form or KYC uploads) and automatically (via browser cookies and server logs).

Bet Ace uses collected data for specific, limited purposes only. Your information is never used for any other purpose without your consent.

• Account creation and management: Completing registration, verifying login identity, and keeping your account secure.
• Payment process: Processing deposits, handling withdrawals, and maintaining transaction records.
• Customer Support: Resolving support requests and responding to complaints.
• Security & fraud prevention: Detecting suspicious activity and keeping accounts secure.
• Legal requirements: Complying with anti-money laundering regulations and verifying KYC information.
• Service improvement: Analysing usage patterns to improve the platform experience.
• Relevant communications: Sending important account updates or promotional notifications (based on your consent).

Bet Ace never sells your personal data or shares it with third parties for advertising purposes. Limited data may be shared only in the specific circumstances outlined below.

• Payment Processor: Necessary information is shared with bKash, Nagad, Rocket, or Upay to process transactions. Each of these providers has its own privacy policy.
• KYC Verification Provider: Certain information may be shared with licensed verification agencies for identity and age verification.
• Law Enforcement: Data may be disclosed when required by a court order or other legal obligation.
• Fraud Prevention: Fraud data may be shared with security partners within the online gaming industry.
• Business Transfer: In the event of a change to Bet Ace's business structure, necessary data may be transferred — however, this Privacy Policy will continue to apply.

Bet Ace protects your data at both the technical and organisational level — not just to meet compliance requirements, but because earning and keeping your trust is what drives this commitment.

• 256-bit SSL Encryption: All data transmitted between the platform and your device is encrypted.
• Encrypted Database: Stored data is held in encrypted format — it cannot be read directly.
• Two-factor authentication (2FA): OTP verification is mandatory for account login and large transactions.
• 24/7 Fraud Monitoring: Unusual logins or transactions are automatically flagged and blocked.
• Segregated Servers: User data is stored on separate, secured servers.
• Regular Security Audits: Regular security audits are conducted by external specialists.
• Staff Training: All staff receive regular data protection training and their access is kept strictly limited.

Bet Ace uses cookies on its website and app to improve your experience. Cookies are small data files stored on your device. They are completely harmless.

You can disable non-essential cookies through your browser settings. Note that doing so may affect the functionality of certain features.

At Bet Ace, you have full control over your personal data. You can exercise any of the rights below at any time.

• Right to Access: You can find out what information Bet Ace holds about you.
• Right to rectification: You can request that any inaccurate or outdated information be updated.
• Right to erasure: You can request that your data be deleted in certain circumstances — however, some data may need to be retained due to legal obligations.
• Right to restrict processing: You may request that your data no longer be used for specific purposes.
• Right to data portability: You can request your data in a standard, portable format.
• Right to object: You can object to marketing communications or specific uses of your data.

Bet Ace does not retain any data beyond what is necessary. A specific retention period is defined for each category of information.

• Account information: For as long as your account remains active, and for a minimum of 5 years after closure (for legal reasons).
• Transaction history: Up to 7 years (in compliance with financial regulations).
• KYC documents: Up to 5 years after account closure.
• Support contact: Up to 3 years.
• Analytics Data: Up to 2 years (anonymised with personally identifiable information removed).
• Failed Registration Attempts: Up to 6 months for security purposes.

Bet Ace strictly does not serve anyone under the age of 18. Age is verified at registration and confirmed through the KYC process.

If any data belonging to a minor is collected by mistake, it is deleted immediately upon detection and the account is closed. If a parent or guardian suspects their child has used Bet Ace, please contact us right away.

• Age verification is mandatory at registration — providing false information will result in permanent account closure.
• If KYC verification reveals that a user is underage, the account will be immediately closed and all associated data deleted.
• Data relating to minors is never used or retained for any purpose.

If you have any questions, requests, or complaints regarding this Privacy Policy, Bet Ace is always ready to help.

• Email: support@betace.click
• Live chat: 24/7 live support is available on the platform.
• Response Time: Email queries are typically answered within 4 hours; complex requests may take up to 30 days.